If you log into Blackboard and then leave the browser window idle for a while, Blackboard may ask you to log in again. This is normal.
If, however, Blackboard asks you to log in again during active work, or if Turnitin prompts you to log in again from within Blackboard, it is most likely due to your browser's "cookie" configuration. Here are some fixes to try:
A. Configure your browser to accept cookies
Firefox (recommended for Blackboard):
1. If the menu bar is not displayed, press and release the ALT key on keyboard to show the menu
1. If the menu bar is not displayed, press and release the ALT key on keyboard to show the menu
2. Click Tools menu / Options / Privacy
3. Check "Accept cookies from sites"
3. Check "Accept cookies from sites"
4. Check "Accept third-party cookies"
5. Click OK
Chrome (recommended for Blackboard)
1. Open Google Chrome and click the Chrome menu (
) upper-right.
Internet Explorer:
Safari (not recommended for Blackboard)
1. Click on the Safari-menu in Safari (or Edit menu on Safari for PC).
2. Click on the Preferences... item in the menu. A new window opens.
3. Click on the Security icon near the top of the window.
4. Under Accept Cookies, select "Always". If you do not see this setting, continue to the next step.
5. Click on the "Privacy" icon.
6. Under "Block Cookies" click "Never".
B. Empty your browser's cache:
See instructions here: http://blackboardtips.blogspot.com/2008/02/how-to-empty-your-browser-cache.html
C. Upgrade to the latest version of your browser
Mozilla Firefox: http://www.getfirefox.com to download and install Firefox
Chrome: http://chrome.google.com to download Chrome.
Internet Explorer: http://windows.microsoft.com/en-US/internet-explorer/products/ie/home
) upper-right.
2. Click "Settings"
3. Click "Show Advanced Settings..."
4. Click the "Content Settings..." button.
5. Select "Allow local data to be set". Make sure "Block third-party cookies" is not checked.
6. Click OK
4. Click the "Content Settings..." button.
5. Select "Allow local data to be set". Make sure "Block third-party cookies" is not checked.
6. Click OK
Internet Explorer:
1. If the menu bar is not displayed, press and release the ALT key on keyboard to show the menu
2. Click Tools menu / Internet Options / Privacy tab
3. Configure as follows:
Click Advanced
Check Override Automatic cookie handling
Accept First party cookies
Accept Third party cookies
Always allow session cookies
2. Click Tools menu / Internet Options / Privacy tab
3. Configure as follows:
Click Advanced
Check Override Automatic cookie handling
Accept First party cookies
Accept Third party cookies
Always allow session cookies
4. Click OK, OK
1. Click on the Safari-menu in Safari (or Edit menu on Safari for PC).
2. Click on the Preferences... item in the menu. A new window opens.
3. Click on the Security icon near the top of the window.
4. Under Accept Cookies, select "Always". If you do not see this setting, continue to the next step.
5. Click on the "Privacy" icon.
6. Under "Block Cookies" click "Never".
See instructions here: http://blackboardtips.blogspot.com/2008/02/how-to-empty-your-browser-cache.html
C. Upgrade to the latest version of your browser
Mozilla Firefox: http://www.getfirefox.com to download and install Firefox
Chrome: http://chrome.google.com to download Chrome.
Internet Explorer: http://windows.microsoft.com/en-US/internet-explorer/products/ie/home
We hope this information is helpful. Thanks for using Blackboard.
