How to Empty your Browser Cache

To fix a problem with Blackboard, you may need to empty your browser cache.

Here are instructions for various browsers:

Google Chrome

1. Open Google Chrome and click the dotted Chrome menu at the upper right
2. Click More Tools >
3. Click the "Clear browsing data..."
4. Select "All time" from the Time range drop-down
5. Check the following boxes ("Cookies...", "Cached..."), and click "Clear data":

Firefox for Windows

1. If the "History" menu does not appear at the top, press and release the "ALT" key on your keyboard.
2. From the History (or the "Tools") menu, select "Clear Recent History".
3. From the "Time Range to clear" drop-down, choose "Everything"
4. Under "Details" check the "cache" box.  Click "Clear Now"  

Microsoft Edge Browser 

1. Click the dot menu at the upper right  
2. Click "Settings"
3. Under "Clear Browsing Data" click "Choose what to clear"
4. Check the following boxes and click the "Clear" button at the bottom:

Internet Explorer versions 9, 10, 11  (If you are running version 7 or 8, please upgrade to the latest version before using Blackboard)

1. Push the ALT key on the keyboard to reveal the menus at the top.
2. From the Tools menu, select Internet Options...
3. Choose the General tab.
4. Under Browsing history, click Delete...  (here: https://goo.gl/Xosg1X )
5. Next to "Temporary Internet Files", click Delete files...
6. Check the following boxes: https://goo.gl/pEmtTi  and click the Delete button
7. Click Close and/or OK to exit.
8. Make sure you are not in "Compatibility View" mode (see information here)

Internet Explorer 6, 7, 8 (not recommended for Blackboard, please update browser)

Firefox for Mac

Current firefox: 

1. From the Firefox menu, select History...
2. From the sheet that drops down, select Clear Recent History.  Select Everything from the "Time Range to Clear" drop down menu.  Select the check boxes for "Browsing & Download History", "Forms & Search History", "Cookies", "Cache" then Select "Clear Now".

Older versions of Firefox (not recommended for Blackboard): 

1. From the Firefox menu, select Preferences...
2. From the sheet that drops down, select Privacy. In 2.0, click Clear Now. In 1.5, click Clear Cache Now. In 1.0, next to Cache, click the Clear button, and then OK.

Safari for Mac

1. From the Safari menu, select Reset Safari...
2. When prompted, click Reset to confirm that you want to reset the browser.