If you are having trouble playing Windows Media format in Internet Explorer, try downloading and installing the latest version of Windows Media Player here:
If you are having trouble playing WMV format in your Firefox or Chrome browser, try downloading the Windows Media Player plugin as follows:
If a page simply links to Windows media files (e.g. .asf or .asx files), you might not see a prompt to download the Windows Media Player plug-in. In that case, follow these instructions to get the plug-in:
Windows instructions
- Visit http://port25.technet.com/pages/windows-media-player-firefox-plugin-download.aspx
- Click Download Now.
- Click Save for the file in the downloads bar to confirm that you want to download the file.
- When the download completes, open the set-up file.
- Click Run to start the Setup Wizard. Follow the instructions in the wizard to finish installing the plugin.
- Restart Google Chrome / Mozilla Firefox
Mac instructions
- Visit http://windows.microsoft.com/en-US/windows/products/windows-media-player/wmcomponents
- Click Free download to install Flip4Mac.
- Click Save for the file in the downloads bar to confirm that you want to download the file.
- Mount the .dmg file.
- Click Flip4Mac WMV.mpkg.
- Follow the instructions on the screen to finish installing Flip4Mac.
- Restart Google Chrome / Mozilla Firefox
- Open the Plug-ins page by visiting chrome://plugins in the address bar.
- Click Enable for Flip4Mac. If you have trouble enabling the plug-in, click Details on the top right corner of the page and click Enable again.
We hope this is helpful.