Saturday, January 25, 2014

How to Diagnose Chrome Extension Issues

Chrome should work well with Blackboard, but if you have trouble it is possible that you have a Chrome Extension in Chrome which is causing the issue.

To diagnose this, try using the Blackboard site in Chrome's "Incognito Mode", which turns off most of the extensions you may have.

To do so, click the Chrome menu at the upper-right and select "New incognito window"

In the incognito window, go to the site and use Blackboard normally.  If Blackboard works better for you in the incognito window, it means that there is a Chrome extension which is interfering with Blackboard under normal circumstances.

To figure out which Chrome Extension is causing the problem, go back to the regular (non-incognito) Chrome window, click the menu and select Tools > Extensions

Uncheck the "enabled" boxes for all of your extensions to disable them, and then check one at the time, going back to Blackboard each time to figure out which one is causing the difficulty.

Using this method you will be able to figure out which of your extensions is the offender.  To remove the bad extension, click the trashcan icon to the right.

We hope this information is helpful.  Thanks for using Blackboard.

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